terms and conditions

Website Terms and Conditions

Terms and Conditions of Use

This Website is owned and operated by Danone North America Public Benefit Corporation (“Danone North America”) and is provided for your personal education, entertainment and information. Please read the TERMS AND CONDITIONS OF USE (hereinafter collectively referred to herein as the “Terms”) of this Website carefully before using this Website. By accessing, browsing and/or using this Website, or the mobile version thereof, you hereby agree to the Terms. If you do not agree to the Terms of this Website, the Terms and Conditions of Use (as described below), or our Privacy Policy posted on this Website (as described below), do not use this Website. Please return to the Website and review these Terms from time to time, as they may be amended by Danone North America at any time and without notice to you. Any changes to these Terms will be effective immediately upon the posting of the revised Terms to the Website. If the Terms or revisions made thereto are unacceptable to you, you should no longer use this Website.

Website Terms and Conditions of Use

Our Website Terms and Conditions of Use, which is incorporated into these Terms by this reference, further describes the terms and conditions of using this website.

Privacy

Our Privacy Policy, which is incorporated into these Terms by this reference, further describes the collection and use of information on this Website.

Product Descriptions and Prices

So Delicious Dairy Free (SDDF) attempts to be as accurate as possible in its product descriptions and pricing information. However, SDDF does not warrant that product descriptions, colors, packaging images, prices, or other content on the Website is accurate, complete, reliable, current, or error-free. Prices and availability are subject to change without notice. Unless otherwise noted, prices for items ordered on the site do not include shipping costs or applicable taxes. Prices for products available at other retailers may vary from the prices listed on the Website.

Online Orders

Online orders for shipment within the contiguous forty-eight (48) United States states and Washington D.C. may be placed through the Website. We are unable to ship to Alaska, Hawaii, outside of the United States, or to Puerto Rico, Guam, the U.S. Virgin Islands, P.O. Boxes or to Military APO/FPO addresses at this time.

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and may result in cancellation of your order.

If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. If there is no other payment method available to us, we may cancel your order.

Quantities are limited, and in some cases we may be unable to fulfill your order. If we are unable to fulfill an order after it is placed, please allow five to ten business days to receive a refund.

Orders may arrive in multiple shipments. Please allow at least five to ten business days to receive your product. SDDF aims for you to receive your order as soon as possible, but we do not guarantee shipping times. All purchases of physical items from SDDF are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. However, if you have any problem with your order, including delivery, please contact us to see if we can assist.

Refund Policy

Our goal is for you to be 100% satisfied with your purchase and will help you if you are not! We are committed to offering the best value and experience to our customers. Every issue is carefully handled by one of our customer service team members to ensure our customers are happy with the outcome!

For purchases, we will refund or replace all products that are not up to our customer’s standards, subject to the below details. Please reach out to us by phone at 1-866-388-7853, by email at sodeliciousdairyfreeDTC@danone.com, or online at sodeliciousdairyfree.com/contactus for all refund or replacement inquiries. You can expect a response within 3-5 business days but will do our best to respond to you sooner!

In the unlikely event that the product was damaged or spoiled during transit or delivered after the expiration date, SDDF will be happy to refund such items, including the amount you paid shipping, or reship a replacement order.

All refunds will be credited to the Payment Method you used to make the original purchase. Please note, SDDF does not control when a specific credit card or payment method company processes a chargeback transaction. To find out the average amount of time it takes for the charge to appear and if you have any questions regarding the status of the chargeback, please contact your Payment Method company.

SDDF retains the right to not provide a refund or replacement for a request that is received by SDDF more than 30 days after the date of delivery. We also do not provide a refund or exchange for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Please reach out by phone at 1-866-388-7853, by email at sodeliciousdairyfreeDTC@danone.com, or online at sodeliciousdairyfree.com/contactus for all refund/replacement inquiries. This policy applies to purchase from our website; for returns and purchases of our products made at any other retailer, please consult the return and exchange policy at that retailer.