Online Ordering FAQ

Yes

The minimum purchase order is four. From there, you can buy as many as you like while supplies last.

Absolutely!! Variety is a great thing. Again, the minimum order is four. So you pick your four favorites. We also offer some themed bundles as well. Watch the online store for current offerings.

The cost for a single pint is $7.99 in the online store. Additional taxes and shipping may apply.

Currently, we ship to the 48 contiguous states + DC. Here are the Flat rates broken out by number of items per order:

10 items or less $26

11-16 items $30

17-22 items $35

23-30 items $40

We do not yet ship to HI, AK or Canada.

We accept major credit cards (Visa, MasterCard, and American Express).

We apologize for any inconvenience. Reach out to us at 1-866-388-7853 to help you figure out what the issue is.

Due to the frozen nature of the product, all online orders are final.

We will be able to help with that. Give us a call at 1-866-388-7853 or via our contact page: https://sodeliciousdairyfree.com/contact-us/.  

We will be able to help with that too. Give a call at 1-866-388-7853 or via our contact page https://sodeliciousdairyfree.com/contact-us/. 

Once we fulfill your order, your order will take 3-5 days to arrive on your doorstep. If an ordered item is out of stock, the fulfillment and subsequent shipping time may take longer. 

Once an order is ready for shipment, an email will go out with a UPS/FedEx tracking number. You should be able to track your order with that number.

You can call us at 1-866-388-7853 or use the Contact Us form on the So Delicious website https://sodeliciousdairyfree.com/contact-us/  

We are sorry to hear you weren't satisfied with your purchase. Reach out to us directly via phone at 1-866-388-7853 or use the Contact Us form at https://sodeliciousdairyfree.com/contact-us/  

We have three distribution centers shipping those frozen desserts listed in our store. They are in Pennsylvania, Wisconsin, and Nevada.

Orders are fulfilled a couple of days after receiving. Shipments go out every day via UPS and FedEx.

We ship to the Continental U.S. at this time.

Yes absolutely. So Delicious Frozen Desserts make for the perfect gift. Just select that option with your order.

Reach out to us at 1-866-388-7853 or use the Contact Us Form on the So Delicious website https://sodeliciousdairyfree.com/contact-us/ so we can put you in touch with the appropriate team. 

You can read more about how we handle allergens at https://sodeliciousdairyfree.com/about-us/allergen-information.  If you have a specific allergen concern, reach out to us directly via phone 1-866-388-7853 or use the Contact Us Form at  https://sodeliciousdairyfree.com/contact-us/

expiration dates

We recommend using products by the “best by” date printed on the container.


For optimum freshness, So Delicious products should be enjoyed within 7-10 days after opening.

product certifications

Yes, all of our products are dairy-free and certified vegan, which means they never contain any animal products or byproducts.

Yes, all of our products are dairy-free and certified vegan, which means they never contain any animal products or byproducts.

All of our plant-based beverages and cultured products are certified gluten-free, and all of our frozen desserts are certified gluten-free except our ice cream sandwiches, which have wheat flour in the wafers. We test for the presence of gluten in all of our gluten-free products. To learn more, visit sodeliciousdairyfree.com/allergen-information.

The majority of our products are Non-GMO Project Verified.

The UTZ logo means we support sustainable farming by sourcing UTZ certified cocoa.


UTZ certified ingredients are grown by farmers who have been trained to implement better farming practices, with respect for people and the planet. Farmers are regularly audited to ensure they comply with the sustainability standards of the UTZ program.


To learn more, visit utz.org. To learn more about which So Delicious products use UTZ certified cocoa, visit sodeliciousdairyfree.com/sourcing.

We want to ensure you we’re bringing you the best, so we’ve certified many of our products with third-party certifications. These certifications vary by product. Visit our product pages to learn about each product’s certifications.

Allergy information

We test our ingredients for all of the “Big 8” allergens that exist in our plant, which include soy, almond, cashew, coconut, peanuts, dairy, wheat and gluten. To learn more about our allergen testing process visit sodeliciousdairyfree.com/allergen-information.

Ingredient facts

Our natural flavors can contain flavoring constituents derived from the following ingredients: spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material. We also confirm with our suppliers that our natural flavors do not contain ingredients derived from the “Big 8” allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy.


For specific allergen concerns, contact us at 866-388-7853.

WHERE TO BUY

Visit sodeliciousdairyfree.com/store-finder/ to find your favorite product or to get a product request form for your local store.

Coupons

Sign up for our newsletter to discover new products, stay up to date on delicious news and receive exclusive coupons delivered right to your inbox.

recyclability

All of our packages are recyclable except for our frozen dessert pints and novelty wrappers which, like almost all others, are not currently recyclable. Our beverage seals are also not recyclable. However, we are working to create the best solution for our environment. Our goal is to improve the sustainability and recyclability of our packaging by 2025. To learn more, visit sodeliciousdairyfree.com/packaging.


Check your packaging label for the How2Recycle™ symbol and specific recycling information. To learn more on recycling in your area, visit how2recycle.info.

b corp

In 2017, as part of our long-term commitment to create and share sustainable value for everyone, and as part of Danone North America, we joined the B Corp™ movement, a global movement of people using business as a force for good™. Follow our journey at sodeliciousdairyfree.com/b-corporation.

shelf-stable questions

Shelf-stable products come in a package that’s specially made to lock in flavor and nutrition without refrigeration. The package is air tight and is layered to keep light out. That means it has a much longer shelf life than refrigerated products. And, you can store it in the pantry until you’re ready to use it. Contrary to popular belief, shelf-stable products are not more processed than refrigerated products, and don’t contain any preservatives or chemicals.

Once shelf-stable products have been opened, they have the same shelf life as their refrigerated counterparts. For the best, most delicious experience, we recommend that you enjoy our beverages within 7 to 10 days after opening. If unopened, shelf-stable products should be stored properly and enjoyed before the “Use By” date.

Shelf-stable products need to be refrigerated once opened. We recommend that you enjoy our beverages within 7 to 10 days after opening.

other

We don’t recommend that you freeze our beverages or creamers, as doing so can cause the ingredients to separate, adversely affecting the smooth, creamy texture you love. However, some of our fans are fond of pouring the beverage into ice cube trays and freezing it in order to add to smoothies later.

The live and active cultures in our cultured products are L. Bulgaricus, S. Thermophilus, L. Rhamnosus, L. Acidophilus, Bif. Bifidum, and Bif. Animalis. They do not come from dairy-based sources.


Because all of our products are certified vegan, our cultures are grown on a plant-based medium.